Question 1

CARE INSTRUCTIONS

Accepted Answer

CUPCAKES
It is important to keep cupcakes at room temperature – do not refrigerate them as this will dry out the cake. We bake our cupcakes fresh every morning, and we recommend that you enjoy them on the day that you purchase them. To preserve freshness, plastic wrap the bakery box or transfer to an airtight container and place on your counter out of direct sunlight.

SNACK CAKES
Snack Cakes keep well for up to 3 days after purchase if properly cared for. To preserve freshness, ensure lid is on correctly and place in the fridge. Enjoy at room temperature by remove from the fridge half an hour before serving. Snack Cakes can also be put in the freezer for up to 1-month. To thaw, place in the fridge overnight the day before serving.

MACARONS
Macarons taste their best at room temperature or slightly chilled – the buttercream is soft, the ganache is creamy, and the shells are nice and chewy! Macarons will keep well for up to 4 days after purchase, though they do need a little special care! To preserve freshness, plastic wrap the bakery box or transfer to an airtight container. Remove from the fridge half an hour before serving.

MINI CHEESECAKES
Mini Cheesecakes taste their best at room temperature or slightly chilled. Mini Cheesecakes will keep well for up to 2 days after purchase, though they do need a little special care! To preserve freshness, plastic wrap the bakery box or transfer to an airtight container. Remove from the fridge half an hour before serving.

CAKES
Our cake tastes best at just below room temperature. If you are serving the cake on the day that you pick it up from the bakery, you can choose to refrigerate it or keep it out of direct sunlight in a cool area. If you choose to refrigerate your cake, please take it out 30 minutes before serving to ensure soft cake and creamy buttercream.

COOKIE SANDWICHES
Enjoy chilled or at room temperature – it’s up to you! Cookie Sandwiches keep well for up to 3 days after purchase if properly cared for. To preserve freshness, plastic wrap the bakery box or transfer to an airtight container. Remove from the fridge half an hour before serving.

ALLERGIES
We openly handle several allergens throughout our store and in our kitchens, including dairy, tree nuts, eggs, wheat and others. While we do our best to keep ingredients separate, we cannot guarantee that any of our baked goods are allergen free as we use shared equipment to store, prepare and serve them.

Question 2

RETURNS/REFUNDS/EXCHANGES

Accepted Answer

Due to the perishable nature of our products and how we are unable to control how our products are transported and stored once they leave our shop, Enticing Cakes Inc., does not accept returns, provide refunds or exchanges.

Question 3

CANCELLATIONS AND MODIFICATIONS

Accepted Answer

All cancellation requests must be submitted a minimum of three business days prior to your scheduled pick up. Once preparation and baking has commenced, there are no refunds provided for cancellations or modifications.

However, at its sole discretion, Enticing Cakes Inc., may grant cancellation and/or full or partial refunds after orders are baked depending on circumstance. For orders placed through our website, any refund will be minus the stripe payment fee originally paid when placing the order.

For order cancellation or modification requests, please contact our Customer Service Team by emailing hello@enticingcakesinc.com (hello@enticingcakesinc.com)or call us at 705-775-2253 immediately. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing schedule.

Question 4

LOCAL PICK-UP

Accepted Answer

Enticing Cakes Inc., offers pick up of orders at 18 Queen Street , Lakefield during our open hours. All orders must be picked up on the date selected when placing your order. If, for some reason, you are unable to pick up your order on your pick-up date, please contact us at 705-775-2253 or email us at hello@enticingcakesinc.com (hello@enticingcakesinc.com)to discuss options. Orders not picked up on their pick up date are not eligible for a refund and a new order will need to be placed for a new pick up date.

Question 5

DELIVERY

Accepted Answer

Minimum order of $25 to qualify for delivery services. Deliveries typically commence after the storefront is closed (Tuesday - Friday after 4pm or on Saturday after 3pm), but an exact delivery time is not guaranteed. Our team will ring the doorbell at your delivery address. If no one answers the door, we will try calling and then will leave your order at your door. Please note we are not responsible for what happens to your package once delivered. Please consider the product care required for the item you are ordering, possible weather conditions and theft. Perishable goods are not to be left in extreme weather conditions (ie, heat and direct sunlight, rain, high winds, etc). Please plan accordingly. Refunds will not be provided.

Question 6

Do you bake your cakes and treats from scratch?

Accepted Answer

Yes, we bake all our cakes and treats using only the highest quality branded ingredients and local fruits in small batches. We bake each one from scratch, no packet mixes or pre-prepared ingredients.

Question 7

How far in advance do I need to place an order for my cake?

Accepted Answer

For bakery cakes we require 48 hours lead time , custom design cakes require at least 7 days lead time so the design elements can be created.

Question 8

I have a nut allergy (or an allergy); can you cater for my requirements?

Accepted Answer

We cannot guarantee that our cakes or treats have not come into contact with substances that may cause an allergic reaction i.e. peanuts, gluten, soy, tree nuts.  We take great care to insure contact does not take place but we are unable to guarantee it as substances that may cause a reaction are in the bakery.

Question 9

How far in advance do you book for Weddings and other large special events?

Accepted Answer

Weddings can be booked up to a year in advance! We usually recommend booking at least 4-6 months before weddings, as the wedding season typically books up very quickly and we can only take so many events each weekend. For custom cakes for large special events, 1 month is always a good amount of time, although it you have a last minute request we will definitely try to make it work!

Question 10

I'm getting married next year, when do you start booking next year?"

Accepted Answer

Our wedding calendar for the next calendar year opens following Canadian Thanksgiving. This is our promise to this year's couples, that they are our focus just like your wedding will be our focus during the year you are getting married.

Question 11

I'm getting married, can you give me a starting price?"

Accepted Answer

Yes, if you provide us with some basic information (ie: guest count, fondant vs buttercream & number of tiers) we can provide you a starting price based on the current price list.

Question 12

Your making my Wedding Cake, can my caterer pick it up?"

Accepted Answer

Yes, if you would like someone other than you to pick your cake up just arrange your caterer or person to pick it up at the pick up time requested during our business hours.

Question 13

What kind of terms should I expect for a Wedding Cake?

Accepted Answer

While our terms change from time to time and you contract will be bound to the terms in it these are what kind of terms you should expect:

Terms
1. Your initial (50%) deposit reserves your wedding event date and is non-refundable.
2. In the event of cancellation these monies are forfeit and cannot be used toward any future cake purchases.
3. We must receive the balance by the due date indicated or contract is null and void, and deposit will not be
refunded.
4. One (1) month prior to your final payment date is the final date for any changes for the cake/cupcake
flavours or increasing the size of the cake/cupcake (numbers). Any changes requested after this date
cannot be guaranteed and may be subject to additional charges.
5. One (1) month following your initial deposit is the final date for any changes reducing size or complexity of
design which cannot exceed ten (10%) percent of the final contract value as set out above. (Only if Wedding
date is Three (3) Months or more from the Initial Deposit Date).
6. Colour Matching – a swatch either in fabric, invitation or other example, must be provided either at the initial
deposit date or in the two (2) weeks following the initial deposit date. Any colour matching after this date
cannot be guaranteed.
7. Please be advised: Dark or Highly Saturated Coloured Buttercream – can alter the overall taste of
buttercream, and will stain mouths, clothing and linens.
8. Creative License – Every effort will be made to achieve the design as set out above, should an issue arise
with the design during the creation process we reserve the right to might slight alterations to achieve the
design to our artistic standard while maintaining the overall design inspiration as set out above.
9. Delivery and setup will be set out above.
10. During popular weekends, we must receive a three (3) hour delivery and setup window for all deliveries.
11. We are not responsible for any damage to the cake after setup is complete. You are responsible for
providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a
sturdy table, and optimal room temperature of 75 degrees or below.
12. If flowers are provided by an outside source, you acknowledge that fresh flowers are not a food product.
And may contain pesticides, insects, dirt, or other contaminants.
13. If you or your representative elect to pick up and set up the cake, you assume all liability and responsibility
for the condition of the cake once it leaves Enticing Cakes Inc.'s possession.
14. On occasion we will photograph our cakes and we reserve the right to use any photographs for display or
promotion without compensation to you.
15. Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree
to notify your guests of this risk and hold us harmless for allergic reactions.
16. Performance of this agreement is contingent upon the ability of Enticing Cakes Inc. to complete the
agreement and is subject to labour disputes or strikes, accidents, Acts of God, and other causes beyond our
control.
17. Please note that direct sunlight and temperatures of 75 degrees and higher may have a drastic and adverse
affect on any cake.
18. The contract price listed is only secured for the original event year should a Pandemic, Covid, or Epidemic
shutdown or lockdown occur causing you to postpone your event. Any alteration to the design terms set out
including but not limited to size of contract and location of delivery (if applicable) may result in increased
cost. If you require to postpone more than one calendar year a new contract will be required with the new
prices of the year in which your event is taking place, the amounts paid under the previous contract will be
applied to the new contract and the updated balance is required to be paid upon signing.
19. Only in cases of a Pandemic, Covid or Epidemic shutdown or lockdown, will a postponement be permitted.
For all other instances the above listed terms apply.
20. This “Wedding Cake Order Form” is considered a quote only, until the deposit has been provided and
contract signed.

Question 14

Do you have Gluten Free options?

Accepted Answer

Yes, we have a limited menu of Gluten Free options which are made to order.

Question 15

Do you offer Dairy Free, Egg Free or Vegan options?"

Accepted Answer

No. Unfortunately at this time there is not enough call for them, so we do not have options available for those dietary restrictions.

Question 16

Is there an age restriction for your Workshops?

Accepted Answer

Unless noted differently, classes are typically geared towards persons over the age of 14. We do offer kids class and private workshops if you are looking for classes for children under 14 years of age.

Question 17

My Main Street Acknowledgement & Thank you!

Accepted Answer

My Main Streets play a vital role in growing the Canadian economy and supporting local communities. The My Main Street Business Sustainability initiative is a data-driven community economic development initiative focused on revitalizing main streets with a healthy retail mix, while providing new and existing businesses on main streets with new economic opportunities.
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With support from My Main Street, we are refreshing our storefront, expand our production of our baked goods with the same locally sourced ingredients you expect from us as well expanded   offerings with technology to allow our team to serve more customers and meet the growing community needs. This will help attract foot traffic to the area while contributing to the economic vitality our main street.
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This project is supported by the My Main Street (https://www.mymainstreet.ca/)program, the Canadian Urban Institute,(https://canurb.org/) and the Government of Canada through the Federal Economic Development Agency for Southern Ontario ((https://feddev-ontario.canada.ca/en)FedDev Ontario).
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