CUPCAKES It is important to keep cupcakes at room temperature – do not refrigerate them as this will dry out the cake. We bake our cupcakes fresh every morning, and we recommend that you enjoy them on the day that you purchase them. To preserve freshness, plastic wrap the bakery box or transfer to an airtight container and place on your counter out of direct sunlight. SNACK CAKES Snack Cakes keep well for up to 3 days after purchase if properly cared for. To preserve freshness, ensure lid is on correctly and place in the fridge. Enjoy at room temperature by remove from the fridge half an hour before serving. Snack Cakes can also be put in the freezer for up to 1-month. To thaw, place in the fridge overnight the day before serving. MACARONS Macarons taste their best at room temperature or slightly chilled – the buttercream is soft, the ganache is creamy, and the shells are nice and chewy! Macarons will keep well for up to 4 days after purchase, though they do need a little special care! To preserve freshness, plastic wrap the bakery box or transfer to an airtight container. Remove from the fridge half an hour before serving. MINI CHEESECAKES Mini Cheesecakes taste their best at room temperature or slightly chilled. Mini Cheesecakes will keep well for up to 2 days after purchase, though they do need a little special care! To preserve freshness, plastic wrap the bakery box or transfer to an airtight container. Remove from the fridge half an hour before serving. CAKES Our cake tastes best at just below room temperature. If you are serving the cake on the day that you pick it up from the bakery, you can choose to refrigerate it or keep it out of direct sunlight in a cool area. If you choose to refrigerate your cake, please take it out 30 minutes before serving to ensure soft cake and creamy buttercream. COOKIE SANDWICHES Enjoy chilled or at room temperature – it’s up to you! Cookie Sandwiches keep well for up to 3 days after purchase if properly cared for. To preserve freshness, plastic wrap the bakery box or transfer to an airtight container. Remove from the fridge half an hour before serving. ALLERGIES We openly handle several allergens throughout our store and in our kitchens, including dairy, tree nuts, eggs, wheat and others. While we do our best to keep ingredients separate, we cannot guarantee that any of our baked goods are allergen free as we use shared equipment to store, prepare and serve them.

Due to the perishable nature of our products and how we are unable to control how our products are transported and stored once they leave our shop, Enticing Cakes Inc., does not accept returns, provide refunds or exchanges. If, for some reason, you are unsatisfied with your purchase and feel it does not match your expectations, please contact our Customer Service Team by emailing hello@enticingcakesinc.com WITHIN 2 DAYS of the date you picked up your order and provide the following information: order number (if order through our website), photos of all angles including product and packaging, a detailed description of the issue and information on how your item was transported and stored. We will make every effort to address your concerns and make sure you are happy with your Enticing Cakes Inc., experience. Due to the perishable nature of our product, all claims submitted after the 48 hour pick up window or without proper photos, order number, transportation and storage information will not be eligible for re-order or credit. Circumstance pending, Enticing Cakes Inc., will issue a credit or re-order. For orders placed through our website, any refund will be minus the stripe payment fee originally paid when placing the order. We do not accept returns, refunds or exchanges on gift items.

All cancellation requests must be submitted a minimum of three business days prior to your scheduled pick up. Once preparation and baking has commenced, there are no refunds provided for cancellations or modifications. However, at its sole discretion, Enticing Cakes Inc., may grant cancellation and/or full or partial refunds after orders are baked depending on circumstance. For orders placed through our website, any refund will be minus the stripe payment fee originally paid when placing the order. For order cancellation or modification requests, please contact our Customer Service Team by emailing hello@enticingcakesinc.com or call us at 705-775-2253 immediately. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing schedule.

Enticing Cakes Inc., offers pick up of orders at 18 Queen Street , Lakefield during our open hours. All orders must be picked up on the date selected when placing your order. If, for some reason, you are unable to pick up your order on your pick-up date, please contact us at 705-775-2253 or email us at hello@enticingcakesinc.com to discuss options. Orders not picked up on their pick up date are not eligible for a refund and a new order will need to be placed for a new pick up date.

Minimum order of $25 to qualify for delivery services. Deliveries typically commence after the storefront is closed (Tuesday - Friday after 4pm or on Saturday after 3pm), but an exact delivery time is not guaranteed. Our team will ring the doorbell at your delivery address. If no one answers the door, we will try calling and then will leave your order at your door. Please note we are not responsible for what happens to your package once delivered. Please consider the product care required for the item you are ordering, possible weather conditions and theft. Perishable goods are not to be left in extreme weather conditions (ie, heat and direct sunlight, rain, high winds, etc). Please plan accordingly. Refunds will not be provided.

For bakery cakes we require 48 hours lead time , custom design cakes require at least 7 days lead time so the design elements can be created.

Yes, we bake all our cakes and treats using only the highest quality branded ingredients and local fruits. We bake each one from scratch, no packet mixes or pre-prepared ingredients.

We cannot guarantee that our cakes or treats have not come into contact with substances that may cause an allergic reaction i.e. peanuts, gluten, soy, tree nuts. We take great care to insure contact does not take place but we are unable to guarantee it as substances that may cause a reaction are in the bakery.

Weddings can be booked up to a year in advance! We usually recommend booking at least 4-6 months before weddings, as the wedding season typically books up very quickly and we can only take so many events each weekend. For custom cakes for large special events, 1 month is always a good amount of time, although it you have a last minute request we will definitely try to make it work!

Our wedding calendar for the next calendar year opens following Canadian Thanksgiving. This is our promise to this year's couples, that they are our focus just like your wedding will be our focus during the year you are getting married.

Yes, if you provide us with some basic information (ie: guest count, fondant vs buttercream & number of tiers) we can provide you a starting price based on the current price list.

Yes, if you would like someone other than you to pick your cake up just arrange your caterer or person to pick it up at the pick up time requested during our business hours.

Yes, we have a limited menu of Gluten Free options which are made to order.

No. Unfortunately at this time there is not enough call for them, so we do not have options available for those dietary restrictions.

Unless noted differently, classes are typically geared towards persons over the age of 14. We do offer kids class and private workshops if you are looking for classes for children under 14 years of age.